Marc Le Vernoy
Digital allows our customers to redesign their business by putting the customer knowledge, compliance and productivity challenges at the heart of their information systems and their processes. Banks, insurances, services companies, public and cultural institutions… Numen helps you transform your organisations.
To do so, the Group has 3 determining advantages:
- An original combination of solutions provider, integrator and document service provider businesses. The swiftness and cost of deployment of the proposed solutions are thus optimised.
- A European and local presence (9 regional locations), a BPO and development centre in Madagascar.
- An agility and a strong customer-oriented approach, the result of more than forty years in the sector of sensitive outsourced services.
25 years in IT services, document services and selling of software, passionate about great projects of outsourcing and organisations management. Fully committed to the success of the NUMEN BPO 2018 strategic plan.
"The world is changing, so do our organisations!"
Cloud, SaaS, Digital… The availability of “new” technologies and the acceleration of their use make each organisation (re)think its processes, its core business, the value creation… a true revolution for the company, its employees and its customers, who need to review their economic model and reinforce their agility.
Numen supports companies in this transformation, thanks to robust document industrial processes, and a strong customer service culture shared by all its employees.
25 years in varied organisations, from start-up companies to large international groups, from services to industry, and a creativity used to work on search for solutions and organisation optimisation.
"Outsourcing adds value to the company"
“I always thought Numen had to be the first customer to use its own services. The implementation of a Finance SSC (Shared Service Centre) allowed the dematerialisation of our Purchase chain, considerable productivity gains and to stimulate our team around an innovative project. We successfully tested digital transformation!”
The financial communication liability and relevance were the focus of my work, especially based on technological change that revolutionised these last 30 years.
To me, Numen embodies today this progress that serves the good and swift past, present and future performance measurement.
From office audit to large Group, from Management Control to the Finance Department, I used technology and my skills to serve a relevant and reliable management.
"Numen had to be the first customer to use its own services!"
Smart cards, Fax, Internet, Emails, Pagers, GSM, SMS, CD, DVD, USB key, Skype and other social media came to our work environment in 40 years. Few of them disappeared, some are still significant: 25% of financial transaction orders are made by fax, 16% of payments are made by cheque and Amazon still sells VHS players… The 20th century created multimedia, the 21th century inherits it: everything is hybrid!
A new media creates new uses and gets into our exchanges environment. The company that used to interact with its customer by mail incorporated the fax, email, then the mobility and web…
Each day the world gets a little more hybrid. Serving a customer in a qualitative, sustainable and profitable manner requires a continuous adaptation to this reality. Numen’s vocation is to help you do so.
Entrepreneur and solutions creator from the start, enthused about the use of information technology and convinced that there is intelligence in connivance.
"Serving a customer in a qualitative, sustainable and profitable manner requires a continuous adaptation to multi-channel"
Director of Technology
The market changes expose companies to two constraints in terms of competitiveness:
- They need to develop their capacity for innovation in their founding skills to build a differentiating business portfolio.
- They need then to make the customer’s satisfaction the guiding principle of their activities organisation. They are then required to go over the supply of a product to provide a global and customised solution.
Our customers’ satisfaction through innovation is one of Numen’s priority, this is why R&D is a key component of the Group’s strategy. To optimise the quality and cost of our customers’ services, to enhance the efficiency of our production chains and provide to our customers innovative services that allow to make theirs loyal, Numen annually invests 7% of its turnover on research programme.
25 years in R&D, consulting and development of packages focused on the theme of document and computer… in all its forms.
"Our customers’ satisfaction through innovation is one of Numen’s priority"
Delivery and Information system Director
The outsourcing of IT resources, document processes and even business processes provides to companies means superior in terms of numbers, quality and reactivity to focus on their “core business” by being exonerated from investment thresholds.
Numen supports its customers into the processes industrialisation and optimisation by volume to reduce costs and ensure compliance, safety and regularity of the service provided and also allows its continuous enrichment through innovation."
20 years of experience acquired in demanding environments (military) and competitive (Telecom) in the service of complex BPO projects.
"A successful project, hosted application… It’s a profession"