In an economic context featuring the adoption of teleworking, how has document digitisation enabled FWU LUX SA to come through the crisis with greater peace of mind?
I/ Presentation of FWU LUX SA
FWU is a specialised provider of life insurance and financial services in units of account, whose offering extends to IT systems and investment solutions in megadata and expertise in commissioning and refinancing. With 450,000 customers worldwide, 3 billion euros of assets under management and the Capital Finance International Prize for the best product portfolio in Units of Account, FWU is positioned as a global player in the life insurance sector.
Based in Munich since its creation in 1983, FWU has 12 offices from Kuala Lumpur to Madrid and 23 entities. These include two life insurance companies: FWU Life Insurance and FWU Life Austria, based in Luxembourg and Vienna.
II/ Requirement and objective
FWU Life Insurance Lux wanted to digitise its customers’ life insurance contracts in order to provide them in their computer tool. These contracts, stored in a building basement, were planned to be stored with an archiving service provider. Numen was therefore contacted specifically for the digitisation of files and the provision of digital documents to FWU.
In only 6 months, Numen processed 225,032 life insurance contracts, the equivalent of 10,000,000 pages. FWU benefited from the expertise and quality of Numen as a trusted partner in the digitisation of sensitive documents (documents that include personal data).
The documents were processed in several stages:
The files were then made available via an SFTP secure file transfer protocol for FWU’s Electronic Document Management (EDM) tool. Throughout the duration of the digitisation project, a daily report was sent to indicate the progress and the files that had been transferred.
III/ The benefits of customer file digitisation
The digitisation of FWU SA’s customer files was beneficial on several levels:
Thanks to the quality of the work carried out by the Numen teams, FWU only suffered very low impact from the pandemic in Luxembourg. Immediate access to dematerialised contracts enabled business to carry on as usual, despite the lockdown and working from home.