Philippe Barral, Manager of the Cheques Department at BPAURA.
For more than 120 years, the Banque Populaire Auvergne Rhône Alpes (BPAURA) has supported its private, tradesperson, merchant, farmer, liberal profession and business clients by providing them with its expertise in banking and insurance. A cooperative regional bank whose capital is owned by its 315,000 members, it is part of the second largest banking group in France: the BPCE group.
With its 3,400 employees, today it supports 1 million clients across the Auvergne-Rhône-Alpes region, in the Hautes-Alpes, the Alpes de Haute-Provence and the Corrèze. It has a network across the region with 293 local branches, 10 agriculture and viticulture branches, 22 Business branches, 2 Corporate branches, 9 private banking branches and 1 e-branch.
The BPAURA cheques department, based on the La Roche sur Foron site in Haute Savoie, entrusts NUMEN with the manufacture, enveloping and franking of its clientele’s cheque books, cheque-letters and remittance books.
Therefore, more than 470,000 documents a year are managed by NUMEN on behalf of BPAURA and its subsidiary Banque de Savoie.
In regulatory terms, the traceability of shipment and its potential destruction for non-distribution is guaranteed by NUMEN for security and anti-fraud reasons, as well as to meet the regulator’s requirements.
In 2019, BPAURA decided to entrust all its assembly activities to NUMEN, which therefore took over all the production, and with its WebReporting tool, offers the possibility to view whether an order has been processed properly.
For BPAURA, the results obtained by NUMEN for this service are high quality, and it appreciates the responsiveness and proactivity of those involved.
As Philippe Barral, manager of the BPAURA cheques department says, “NUMEN anticipates our needs every day and is a source of proposals, which we appreciate. We have much fewer complaints to manage in our cheque activity, which is decreasing, it’s true, but highly sensitive for our clients because it’s a basic need to satisfy in everyday banking”.